Shipping & Payment

Delivery

We deliver within Switzerland and to Liechtenstein.

Shipping costs

Shipping costs depend on the weight of your order and are shown during checkout. With PostPac Economy, shipping is free for orders of CHF 150.– or more.

PostPac Economy (delivery in 2 business days): up to 2 kg CHF 9.00 / up to 10 kg CHF 12.00 / over 10 kg CHF 21.00

PostPac Priority (delivery the next business day): up to 2 kg CHF 10.50 / up to 10 kg CHF 13.50 / over 10 kg CHF 22.50

Swiss-Express «Moon» (delivery the next day by 9:00 AM): up to 2 kg CHF 17.00 / up to 10 kg CHF 23.00 / over 10 kg CHF 29.00

Letter shipping for jewelry

Small, lightweight pieces of jewelry (max. 2 cm thick) can also be sent by letter:

Letter B-Post (2–3 business days): up to 100 g CHF 1.00 / up to 500 g CHF 1.40 / up to 1 kg CHF 2.00

Letter A-Post (next business day): up to 100 g CHF 1.20 / up to 500 g CHF 1.70 / up to 1 kg CHF 2.50

Bulky items

For particularly large pieces, we will contact you after your order.

Delivery times

Unless otherwise stated in the respective offer, delivery takes:

Switzerland: 2–5 business days

Liechtenstein: 3–7 business days

No deliveries on Sundays and public holidays.

Shipping provider

Shipping is handled by Swiss Post or a comparable shipping provider.

Payment methods

QR invoice, TWINT, PayPal

Customs and fees

No additional customs fees apply for deliveries within Switzerland.

Contact

If you have any questions about shipping, please email us at info@kaltwasserkristall.ch or use our contact form. For questions about payments and invoices, please contact finance@kaltwasserkristall.ch.